Updated: 25 March 2020

The Imperial Tours team would like to extend their heartfelt solidarity to everyone around the world who is being impacted by Covid-19. Now more than ever we are reminded of how fortunate we are to be in a business which brings people from opposite sides of the world together. To our amazing partners in the travel sector, we would like to remind that these difficult times will pass and that we will continue to arrange inspiring trips for our guests at the appropriate time. We put the health of our clients first and foremost and when travel to and within China resumes, we will proceed with our tours only if we are sure that there are absolutely no health risks to our guests.

While borders around the world keep closing and travel grinds to a halt, the Imperial Tours team is still very much at your disposal for any existing or future travel inquiries, as well as for on-the-ground updates on how the situation in China is evolving. As China was the first country hit by the pandemic, it is also now fortunate enough to be on the other side of the curve. If you would like to read some uplifting perspectives on the speed with which we can recover from the pandemic be sure to check our Blog in which our staff share their observations of positive developments in China.

If you or your client’s travel to China through Imperial Tours has been impacted by Covid-19, our updated policy is as follows:

FOR ALL TRIPS DEPARTING BEFORE AUGUST 31^st 2020

In compliance with restrictions and advisories worldwide, Imperial Tours has temporarily suspended all tours departing until August 31^st2020. If you have a tour scheduled for these dates, we offer the following options:

• Change your travel dates to any later dates in 2020 or 2021 without penalty.

OR

• Future travel credit for the full amount redeemable on a new booking in 2020 or 2021. If your new booking has a difference in price, the savings or additional cost will be settled accordingly.

OR

• A full refund for your tour

Please note these policies are not retroactive from the date published and do not apply for tours departing from September 1^st 2020 onwards. The policy is subject to change at any time in accordance with global travel advisories.

If you have any questions please feel free to contact the Itinerary Designer you have been working with or send us an email to this address.