"Unlike Nigel, I didn't get around to researching any of the history before we came, and I thought your information sheets were really helpful, and keep meaning to sit down and read them all again before it all seems a distant memory."
Booking Terms & Conditions
a.A ten percent (10%) deposit is required to secure a reservation.
b.With your final payment please send photocopies of your party's passports so that we can complete bookings in China. When confirming receipt of your deposit we will send a trip dossier with further information about baggage allowances, appropriate clothing, vaccinations etc. As soon as your party's visa numbers are available please also send these.
c. A valid passport and visa are the responsibility of the traveler. Please leave plenty of time for this process.
d. Final payment is due 2 months before the departure date. We accept payment via check, credit card and wire transfer.
e. With at least 45 days’ notice before departure, Imperial Tours reserves the right to cancel any pre-scheduled group tour with fewer than 6 people signed up.
a. Should you decide to cancel your place on a tour between the time of deposit and 90 days prior to the tour, you will forfeit USD150 per person, between 90 and 60 days prior to departure, you will forfeit your deposit, between 60 and 30 days prior to departure, you will forfeit 25% of the tour price, between 30 and 15 days you will forfeit 50% of the tour price, from 14 days or less, you will forfeit 70% of the tour price and from 3 days or less, you will forfeit 100% of the tour price.
b. All notices of cancellation must be written to be effective. The date of cancellation will be the date the written notice is received by Imperial Tours’ personnel.
c. Private tours are priced with respect to the number of travelers. In the event of one or more cancellations from a private tour, the group as a whole is responsible for subsequent cancellation charges. These will vary according to the pre-departure notice period and the number of cancellations.
The traveler undertakes to effect adequate travel insurance including provision for trip cancellation, hospitalization and medical expenses, repatriation and loss of baggage.
4.CLAIMS AND REFUNDS
Except for verifiable extenuating circumstances refunds are not made for any missed tour services. For verifiable claims to be considered they must be received in writing within 30 days of the termination of the tour and be accompanied by supporting documentation. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Imperial Tours will not accept liability for any claims not received within 30 days of tour termination.
5.LIMITS OF RESPONSBILITY
Imperial Tours purchases transportation, hotel accommodation, restaurant services and other services from various independent suppliers that are not subject to its control. Imperial Tours cannot, therefore, be liable for any damage which may occur due to (1) any act or omission of such a supplier, or (2) defects in failures of any aircraft, vessel, automotive vehicle or other means of transportation that is not under its control. The transportation companies shall be exempt from all liability in respect of any detention, delay, loss damage, sickness or injury however and by whomever caused. Imperial Tours shall not be liable to the clients for any loss or damage to any luggage or other injury or illness suffered by the client provided that Imperial Tours has exercised due care and attention. Imperial Tours reserves the right to adjust prices without notice to reflect fluctuation(s) in the Foreign Exchange markets. Imperial Tours also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain as a member of the tour any person at any time, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. The tour price does not include meals not specified in the itinerary, laundry, liquor, imported mineral water, excess baggage charges, usage of telephones, personal, health or baggage insurance, items of a personal nature and any items not specifically listed as included.
Advice provided by Imperial Tours and its experts on the purchase of antique, cultural and art objects in China is provided to the best of our ability, however neither Imperial Tours nor its experts guarantees the authenticity, value or exportability of objects purchased by guests and all purchases are at guest's own risk. At the request of guests Imperial Tours may introduce specialized vendors of antique, cultural and art objects; however such introductions do not constitute a recommendation or endorsement of the goods and services supplied.
In certain circumstances, for instance on Ultimate China private tours, Imperial Tours’ China Host pays for alcoholic beverages consumed during meals as well as some other sundry items, as needed, on behalf of travelers. This is to reduce unnecessary delays. Travelers agree to reimburse Imperial Tours fully for these incidental expenses at the end of their tour. Imperial Tours does not charge for this service and travelers are asked to reimburse only what they were charged, as explained on itemized bills presented to travelers at the end of their tour. Please note that if these incidental charges are settled by credit card, a 4% surcharge will be added.
7.PHOTOGRAPHY ON TOUR
As part of our service on Ultimate China private tours, Imperial Tours’ China Hosts take photographs of guests. These are sent to guests after their tour is finished. .Imperial Tours reserves the right to take photographs during the tour, and also to use the resulting images to promote Imperial Tours services. By booking a tour with Imperial Tours, travelers agree to allow their images to be used in such photographs. Travelers who prefer that their images not be used are asked to identify themselves to the China Host at the beginning of the tour.